So i use a DELL PRINTER/SCANNER, which ran out of ink, that i am far enough from a store to buy more ink, i thought i would for the first time order Dell ink off the computer. So i did, actually impressed with my self for getting it done.
The ink arrived at my place four days later, which is today. October, 9, 2013. Yippie! I was happy for this as i am days behind on my work, wishing i walked the five blocks four days ago allowing my work to be up to date or a bit more done.
So now reloading the ink . . .Peel off the little plastic protectors, place them in their slots and click print. Of course this requires TARGET practice with the new cartridges so i follow through with this, allowing the printer to print out an alignment sheet. NOW here is where i turned into an idiot. After this step of printing the Target sheet you must then do a scan to make sure that will be right as well. But for some reason or other i ended up right back to the beginning as the scan continued to say it was not working. There was no way I was going to go through for the fifth time.
So me being me . . .Figured i was sent bad ink in bad cartridges and did my best to contact DELL and ask for my money back. I was very polite and nice and was able to get it all settled with DELL even sending me a link to print out a prepaid return slip. I was very happy for this service given to me even though i had no ink to print out anything. So i then went to the store and bought ink, came home and went through step one. Do the TARGET. Then do the scan! Man . . .right away i became silly because this is now going to be my fifth time!
How can i be such an idiot! . . .This time i read the pop-up on the computer screen telling me to USE THE ALIGNMENT SHEET SCAN. I DID! ALL WENT WELL. So out of know where i felt like an idiot which caused me to take the newer ink out and try once again with the ink i ordered FOLLOWING ALL INSTRUCTIONS, and it worked. So like a good idiot i found the phone number of DELL PRINTERS apologizing for my mistake and cancelling the cancellation. Now i have lots of ink and no money. But I did have the best support service any one could have. THANK-YOU DELL